SUPPORT and MAINTENANCE
The following are the service agreement between Softnsolution. & Client.
- Support & Maintenance will cover fixing all bugs and system errors.
- Support & Maintenance will include updating of client’s website with content, image, video, adding similar new webpage in the same format and layout.
- will not accept any design tweaking and semi-customization during the support and maintenance period. Any Customization and Design update will be subject of an additional charge.
- will provide all necessary support to keep the web site running as it should be.
- will update the Client’s website with current information whenever provided to us. The website updating will take minimum 1 working days depending on the number of updates.
- Clients will not need to have an IT department to handle their website. Softnsolution. will provide the end-to-end solution.
- Our office is closed on Friday and Saturday, and our weekly working hours are 10AM to 7PM.
- Our Support & Maintenance Service will include the following:
- We will monitor your site for up/down and performance issues during the support & maintenance period
- We will keep your website up to date and secured during the support & maintenance period
- We will provide on-call web support services during the support & maintenance period.
The following are the Terms & Conditions of the Proposed System.
- The proposed project shall be 100% confidential & Unpublished by the Company (Softnsolution.).
- The client shall be the sole proprietor of the website.
- Re-distribution of the website shall be illegal for both parties unless a contractual agreement has been made. (Subject to contractual agreement)
- The client will hold no rights to distribute the designs, code, database designs, HTML Components or other materials deemed necessary in the development of this website solution unless a contractual agreement has been made between both Parties.
- We reserve the right to link back to our website, and reference to work undertaken on behalf of a client for marketing purposes.
- Intellectual Property Rights will belong solely to Softnsolution.